Chatbots can also automatically schedule meetings when integrated with your calendar and conferencing apps. A chatbot that connects to your support systems means it can pass on information to automate ticket creation and equip agents with conversation history when their expertise is needed. Even better, using artificial intelligence, your chatbot may even be able to deliver recommended answers, knowledge base articles, and more to your agent. So when an agent picks up a complex help request from a bot conversation, they will already be in your support platform, where they can respond to tickets with context at their fingertips. This connected experience also gives you a single view to track…